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Ten Best Intranets of 2003 (Oct. 13)
This year's winning intranet designs emphasized workflow support, self-service content management, and offloading tasks from email to collaboration tools. On average, companies spent three years between redesigns, and one year on the redesign itself.

Alertbox #200 (Sept. 29)
Make Tech Work (Sept. 15)
Usability Misconceptions (Sept. 8)

All Alertbox columns from 1995 to 2003

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Intranet usability
> 2003 intranet design annual
> Intranet portals
Return on investment from usability (ROI)
E-mail newsletters: 79 design guidelines
E-commerce: 207 design guidelines
Corporate sites: " about us", PR, and IR areas

More reports and usability guidelines


Paper prototyping: how-to video (32 minute DVD)


Homepage Usability: 50 Websites Deconstructed
Designing Web Usability: The Practice of Simplicity

Full list of books by Jakob Nielsen
Recommended books by other authors

Consulting Services

Nielsen Norman Group offers usability reviews, keynote speeches, workshops and seminars, user testing

About Jakob Nielsen

Biography and photos
Papers and essays

About This Site

Why this site has almost no graphics
Portal traffic referral statistics
Copyright and reprint rules


BC Web guru fights info pollution

USA Today Site has the vision-impaired in mind

Sydney Morning Herald Macs vs PCs

ZDNet Developers gripe about IE standards inaction

Salon E-mail is broken (subscription required)

Intranet Journal Building the Perfect Beast

News.com Adobe e-doc format under siege

Business 2.0 Future Boy: Beyond the Browser (subscription required)

New York Times White House E-Mail System Becomes Less User-Friendly (purchase required, also on CNN for free)

Sunday Herald Want to know all about the Edinburgh festivals? Then don't visitscotland.com

New York Times Net Profiling Lures Advertisers

IT Week Good design pays off

Intranet Professional Critical Issues in Intranet Design

Publish The future of Web publishing

BBC How the web makes 'desk-chair generals' of us all

Mac Design 4.5 mice review rating (out of 5) of accessibility software

CNN Do investor-relations Web sites work?

Federal Computer Week Designing Web pages for accessibility

BBC Visit to Microsoft's usability lab and interview with Jakob Nielsen (streaming video)

PC Pro Interfacing with Jakob Nielsen

News.com Shoddy search prevents worker success

Digital Web Magazine An interview with Dr. Jakob Nielsen, usability expert

Informatics Don't be too clever, says web guru

SitePoint Interview - Jakob Nielsen, Ph.D.

BBC E-mail makes surfers emotional

Wired Reality Check for Web Design

Pixelsurgeon Splash screens must die

New York Times Seems Computers Baffle 10-Year-Olds, Too

Information Age Simplicity is priceless

CBS Family Matters

FORTUNE The Top Ten Minds in Small Business

Full list of interviews